At one point in time, everyone have used Wikipedia either to search for some information or contribute to the community. Wikipedia is a great example of a wiki that is open to public and has become a collaborative work space where knowledge is contributed and shared to the public.To simply explain what a Wiki is, it is platform that allow different people to co-author and share information to create a collective wealth of knowledge. Wikis can also be much more than that. Using wiki in an enterprise Eco system can help an organization to share information that would be lost in emails, training, solve problems and even improve collaboration within the organization. A post on Gigaon.com by Leo Babauta list different uses for a wiki.
Last week I wrote a post on how micro-blogging and blogging can help Global Journey a company who specialize in tours and ferry. This week i will focus on how implementing a wiki can help an organization like Global Journey in crowd-sourcing its problems. While many organization deal with its problem either individually or through a forum, many of these problems that can be left unanswered or forgotten with time. These problems or questions that are left unanswered or forgotten can help benefit the organization in many ways. With the implementation of wiki in an organization, co-workers can post questions that need answering. On the other hand, other co-workers can contribute their knowledge by answering the questions posted on the wiki. Posting problems and answering them on an organization wiki is very useful because the questions asked by one user may answer the questions of others. Problems can be more than just a simple question. These problems can be something that might be simple to something that might require a lot of brainstorming in an organization. Wikis can help co-workers in the organization brainstorm and collaborate in coming up with the solution to the problem. Implementing Wiki can also help:
- Internal Resource and Training
- Reference for rules and policy within the organization
- Source for information gathering
- As a Content Management Tool
Organization like Global Journey can also greatly benefit from crowd sourcing its problems on the wiki. Problems that can be posted on the wiki can be related to how the organization operate. In can help new members who join the organization learn from the existing problems or post their questions for help. With tour companies, problems can also refer to problems addressed by the tour guide or the customers from the tour. The problems can be posted on the wiki and then answered by the co-workers. The solution to the problems can also be used to improve future tour travels or the inner working in the organization. Furthermore, the answer for the problems may also help address and solve other problems. Wiki can act as a collective knowledge base that can increase collaboration in problem solving and finding better methods to improve the productivity of the organization.